At Kashidor, we want you to be happy with your purchase. We carefully inspect and pack every saree before dispatch. However, if you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may request a return or exchange as outlined below.

1. Eligibility for Returns

A product may be eligible for return or exchange if:

  • You have received a damaged or defective product.
  • You have received a wrong product or incorrect item.
  • The product received is significantly different from the product ordered.
  • The product meets the return conditions specified on the product page or at the time of purchase.

Return requests must be raised within [7 days] of delivery.

2. Conditions for Return

To be eligible for a return or exchange:

  • The saree must be unused and unworn.
  • The product must be in its original condition.
  • All original tags, packaging, labels, and accessories must be intact.
  • The product must not have been washed, altered, stained, damaged, or used.
  • The product should be returned in its original packaging.

Products that do not meet these conditions may not be accepted for return or exchange.

3. Products Not Eligible for Return

Certain products may not be eligible for return or exchange, including:

  • Sarees purchased under specific non-returnable offers or clearance sales.
  • Customized or specially altered products.
  • Products that have been worn, washed, altered, stained, or damaged after delivery.
  • Products returned without original tags or packaging.
  • Any product specifically marked as “Non-Returnable” on the product page.
4. How to Request a Return

To request a return or exchange, contact us at [Email Address] or [Phone/WhatsApp Number] within the applicable return period.

Please provide:

  • Order number
  • Customer name
  • Product details
  • Reason for return
  • Clear photographs/videos of the product, particularly in case of damage or defect

Our team may review the request and provide further instructions.

5. Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible after delivery.

We may request photographs or an unboxing video to help us verify the issue.

After verification, we may offer an appropriate resolution, such as:

  • Replacement
  • Exchange
  • Refund

The available resolution may depend on product availability and the nature of the issue.

6. Refund Process

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will generally be processed to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take additional business days for the refunded amount to appear in your account.

7. Shipping Charges

Shipping charges, return shipping charges, or other applicable fees may be treated according to the reason for the return and the applicable return terms communicated at the time of purchase.

If the return is due to an incorrect, damaged, or defective product confirmed by Kashidor, we will determine the appropriate shipping resolution.

8. Exchanges

If an exchange is approved, the replacement will be subject to product availability.

If the requested replacement is unavailable, Kashidor may offer an alternative resolution, including a refund where applicable.

9. Cancellation & Refund

Orders may be cancelled only before they are processed or dispatched, subject to our cancellation terms.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.

10. Sale & Promotional Products

Products purchased under special discounts, promotional offers, clearance sales, or other campaigns may have different return or exchange conditions.

Please check the terms applicable to the specific offer before placing your order.

11. Colour & Minor Variations

Slight variations in colour, texture, weave, embroidery, or finish may occur due to photography, lighting, screen settings, and the handcrafted nature of certain sarees.

Such minor variations are not necessarily considered defects and may not qualify for a refund or exchange.

12. Contact Us

For return, exchange, or refund-related queries, please contact: info@kashidor.com